By Becky Chan
When working with children, you have to be prepared for almost anything – and the same goes for usability testing with them. While being over-prepared is important and necessary, being able to work on your toes is what makes a usability testing experience successful. Testing with children is fun and interesting and you will be surprised what this generation of children is capable of doing with today’s technology.
Patient Experience Webinar: Thursday, Nov. 8 2012 at 11:30 am EST.
Red Privet has a holiday coming up – November 8, or “World Usability Day,” promoting user experience design to improve worldwide technologies and infrastructures. This year, to commemorate the occasion, Red Privet is hosting a webinar on an emerging focus in the healthcare industry: Patient Experience. Led by Red Privet founder and CEO Matt Hummel, the conference will explore usability trends in healthcare, with special attention to the way digital products and services can shape a patient’s experience and improve delivery of care.
The webinar will go live at 11:30 am, EST. Specific conversation points will include the characterization of the patient experience continuum, mitigating risk with a research-based, user-experience design process, and the ROI of improved overall patient experience within healthcare organizations.
Also known as “Make Things Easier Day,” the first annual event was established and sponsored by the Usability Professionals’ Association in 2005. The holiday acknowledges the ubiquity of technology in human interaction, and fosters the humanization of these technologies to better serve the people that use them. Last year’s “World Usability Day” set a record with over 40,000 people participating in events in 44 countries.
As the modern healthcare industry evolves daily, patient experience is becoming increasingly valuable to both the organizations that provide care and the patients who receive it. Join Red Privet’s dialogue as we explore how improved Patient Experience actually lowers costs of care, improves patient satisfaction, and empirically produces better healthcare outcomes.
Life is hard, and Red Privet is committed to making it easier.
by Matt Hummel
“Patients were coming to us for our high quality care, but they did not like us very much.” - Toby Cosgrove, MD, CEO, Cleveland Clinic
In May of last year, I attended the Cleveland Clinic’s Patient Experience: Empathy & Innovation Summit and returned pretty excited about the growing presence of user experience thinking in the world of healthcare.
What Is Patient Experience
Patient Experience, a young but emerging field, is introducing to healthcare the notions Service Design thinking brings to the service industry. The Beryl Institute defines it as, “The sum of all interactions, shaped by an organization’s culture, that influences patient perceptions across the continuum of care.” Essentially, it translates to the intentional design of every interaction a client has with a healthcare organization, “before, during, and after delivery of care,”[i] intended to improve the experience and, consequently, the end result.
Your grocery store gives you points for shopping that you can redeem for gas. Starbucks gives you a free dose of caffeine as a reward for buying 10 overpriced lattes. You many not have realized it, but gamification — adding game elements to non-game situations — has been happening around us for years.
The last half-decade has seen an explosion of gamification affecting us in myriad other ways, most notably online. Foursquare’s location-based badges are the ubiquitous example. But take a look at LinkedIn; the progress bar showing the completeness of your profile encourages you to finish. In Kobo’s Reading Life, readers can earn awards based on how many books they finish and compete with friends to see who reads the fastest. All gamified experiences. Read the rest of this entry »
by Leah DeLuca
To most, leap day is just a quirk of our calendar. I think it’s a day when we may give some thought to our place in the universe and appreciate the ancient astronomers and mathematicians who strove to understand and organize our existence on Earth. These learned individuals were often employed by prominent figures of their day to solve common problems, to make life easier. Experience design firms of today often receive the same directive — make life easier.
Take leap year, for example. Leap year came about from the need for a more useful and user friendly annual calendar. Read the rest of this entry »